![]() ![]() So if I retire, get another job or just leave my current job for another, a replacement can literally fall in and perform the exact same job process without deviation. ![]() “Its methods can be replicated and add value to how we capture that institutional knowledge. “ISO 9000 defines the organization’s processes from start to finish, incorporating quality control measures,” Dunford said. One such resource identified is the International Organization for Standardization 9000, a network of national standards. Like the corporate world, the Huntsville Center has looked outside its parameters to address how best to retain its institutional knowledge. “The nature of the Center’s work relies on its ability to adapt to the changing needs of its stakeholders and much of that expertise relies on those individuals nearing retirement.” That knowledge transfer is vital, Dunford said. We’re just trying to migrate the process to the digital world,” said Russ Dunford, Strategic Planning and Integration, Engineering and Support Center, Huntsville. Ever since man first drew on cave walls to illustrate how to spear and kill a T-Rex for dinner, we’ve done knowledge management. “We’ve heard about this – the massive exodus of federal employees and the expected loss of institutional knowledge. Army Engineering and Support Center, Huntsville, is actively seeking to minimize the anticipated “brain drain” when seasoned employees exit the workplace.Īccording to the Pew Research Center, the fact that 10,000 baby boomers are reaching age 65 each day is also causing corporations to rethink their processes to retain that institutional knowledge, making “knowledge transfer” the buzzword du jour. Faced with the reality that 16 percent of its workforce is eligible to retire now and another 35 percent or about 500 employees within the next five years, the U.S.
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